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AI assistants as customer service agents

Companies are using AI assistants to screen for their customer service agents and ultimately take on the role of those agents. Let’s look at the history of customer service and where it’s potentially going.

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Thursday, May 30, 2024 Read

Jetbrains' AI Assistant Review

Recently, I decided to try out the AI assistant that’s become native in Jetbrains’ products. I use Rider for my backend code (predominantly) and WebStorm for front-endy stuff. After my initial trial ran out, I realised I hadn’t really gotten a good chance to use it so I forked out for the subscription and thought I’d do a bit of a review of my findings. What model is it running? It has been claimed that when asked what version of GPT the assistant is based on that it answered “GPT-3”.

Sunday, March 24, 2024 Read

Is this AI?

I’m sure nearly everyone with access to the internet has heard of ChatGPT, Bard, or Bing. There are many other variations that generate images, sound, music, the list goes on. Visit huggingface.co for a massive collection of available models and datasets, as well as hosting if you’re not looking to fork out for the hardware required to do some of the training. I can’t help but wonder, is this AI though?

Wednesday, June 28, 2023 Read